Because your needs are varied and specific, we take the time to establish your every request to the finest detail. If you have a community care/support plan, we ask your permission to see this to establish the type of support you need.
Following a one to one assessment of your needs with one of our Great Aunts, we provide and agree on your personalised plan with you. After which we carry out a risk assessment to ensure that both you and our Artisan Aunties and Uncles are kept safe.
We then match your needs to one of our Aunties or Uncles and arrange for you to be introduced. You can be confident that all background checks are fully carried out before they are sent to your home.
NB: For emergencies or quick turnarounds, it is possible to complete an assessment within three days of the agreed start date (excluding Bank Holidays).
Within three months, we will arrange a review of your personalised plan with one of our Great Aunts. We are happy to review the plan at any time at your request.