FAQs

We understand that you have a lot of questions you would like to ask us about our services. You may find the answers you need in the most frequently asked questions below. Alternatively, please feel free to contact us to talk to one of our Great Aunts who manage the service.

General


Yes. Whether you sign up to our Artisan Aunties services or employ an Auntie or Uncle directly, we want you to be happy and comfortable with them.

A member of our expert team will be in touch to arrange a factfinding consultation with you. They will discuss what kind of support you are looking for, and what qualifications and prior experience your Auntie or Uncle will need. 

It is important that you know you are being heard. If you feel you cannot talk to your Auntie or Uncle directly, then please get in touch with one of our Great Aunts via email or phone and we will do everything we can to quickly resolve any issues.

We aim to find a perfect match with your Auntie or Uncle as quickly as possible, depending on the services you require. Usual timelines are within three weeks.

We provide Aunties and Uncles nationwide.

Yes. We will ensure that your Auntie or Uncle can drive if you need them to.

Artisan Aunties has Professional Indemnity Insurance for all the services we provide. However, please note that if you choose to employ an Auntie directly from our Introduction, you then become their employer and must take care of the insurance. 

Yes. Artisan Aunties can help with nearly any need you have, as long as you give us enough notice.

Yes of course. You will spend a lot of time together and so we want you to be as comfortable as possible with your Auntie or Uncle.

We carry out Right to Work checks on all of our Aunties and Uncles to ensure that they are legally allowed to work. Every Auntie and Uncle also has a Criminal Records Check and employment reference check.

You have the option to employ your Auntie or Uncle ensuring that they are always there for you. If you choose for us to manage your service we will always try and ensure you have the same one or two Aunties/Uncles, depending on your needs, and will replace them when they are on holiday/sick.

Services


We respect and support the religious and cultural needs of all those we care for and ensure that your Aunties’ is fully briefed. Your specific needs will be discussed when you meet with your Great Aunt, to ensure that they match you with the most suitable carer.

Yes. Artisan Aunties understand and recognise the needs of the LGBTQ+ community and always provide a bespoke inclusive service.

We will run through the usual list of duties that our Aunties and Uncles can and cannot undertake for you in our factfinding meeting. You are welcome to suggest other support you need.

We will find out your usual daily/weekly needs in our factfinding meeting and draw up an agreed plan of support. If your needs change, we can easily amend your package.

Artisan Aunties want you to maintain – and even improve – your independent lifestyle and the home support our Aunties and Uncles provide will give you the freedom to do just that.

Domiciliary care is provided in your own home rather than in a residential home. Artisan Aunties and Uncles want you to maintain your freedom and dignity by remaining at home as long as possible, and their domiciliary care will support you in doing so.

We will find out your exact needs in our factfinding assessment and recommend a suitable Auntie or Uncle who fulfil your needs. You will employ them directly so it is up to you to determine how long they stay. 

All your requirements and needs and those of your live-in Auntie/Uncle will be discussed at the factfinding consultation.

Usually your dog will be walked alone and have 100% of our love and affection.

We can introduce you to an Auntie or Uncle who you are able to employ directly to support your overnight care needs. Artisan Aunties can provide ad hoc overnight companionship for emergency or short-term assistance.

We can introduce you to an Auntie or Uncle who you can employ directly to support your ongoing mobility needs.

We can introduce you to an Auntie or Uncle who you can employ directly to support your personal care needs.

Pricing and fees


We require payment two weeks in advance and weekly thereafter.

We appreciate that you may like to reward your Auntie/Uncle from time to time for their great service. However we do not recommend tipping as it is a taxable benefit and it cannot be processed through our payroll system.

Artisan Aunties can manage payroll and invoicing. Alternatively, you can become the Auntie or Uncle’s direct employer and manage their payroll yourself.

It depends on which services are needed, we build every home care package bespoke to the Client. Following your consultation with your Great Aunt, your rate structure will be explained with prices starting from £19.50 per hour. 

Artisan Aunties rates are competitive and reflect the quality of service provided. The costs will depend on your needs and expectations which will be discussed in the initial factfinding meeting. 

Health


Artisan Aunties provide relevant PPE for those Aunties we directly manage. If you choose to employ an Auntie directly following our introduction, you and they will be responsible for providing PPE.

In line with current guidelines, anyone who displays symptoms should be tested and then self-isolate until the results are received. If positive they must continue to self-isolate for at least two weeks.

We take the health and safety of our clients and staff extremely seriously and monitor and comply with all government guidance. All Aunties receive infection transmission training and are supplied with full PPE.

Certainly, we will find out your exact needs in our factfinding meeting with you and recommend a suitable Auntie who best fits your needs.

We can introduce you to an Auntie you can employ directly to support your needs.

Home Care Work


You may need to travel from house to house, in which case you would need to have business car insurance which can be done by calling your insurer.

We can only use your current DBS if it is enhanced, covers the child and adult workforce and you have signed up to the DBS update service. If not we will apply for a new one.

We always welcome people from all backgrounds who have big smiles, are enthusiastic and engaging, and have kind hearts.